Customer Service and Being a Face in The Community

Liz: There was a lot of stressful nights. We said, “We need to innovate. We need to try something different. We need to dig a little deeper.”. Even the Cafe, people thought we were nuts. But it was unused space here. We had people saying, “I’m so hungry every time I leave the gym”.

Liz: Local businesses have a pretty good grasp on customer service.

 

Liz: Our staff know that they will always be taken care of. We are family.

Levi: I had to let someone go recently, and it sucks. I hate letting people go. It’s like a breakup. I actually care about them even though it didn’t work out. This wasn’t the right place for them, and the longer I hold onto them, the longer I’m holding them back from their own opportunities.

Watch the video to listen to the rest!

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